Returns and Refunds

Refunds Policy

At Manchester Chemist, we are committed to providing a high-quality pharmacy service. If you are dissatisfied with a product or service supplied by us, please contact our team so we can address your concern promptly and fairly.

You can reach us by email at [email protected] or by telephone on 0161 222 5790.

Refunds for returned goods will be processed once the item has been received and checked. Refunds are usually completed within 3–5 working days and returned to the original payment method.

In line with the Consumer Contracts (Distance Selling) Regulations, customers who place orders online or by telephone have the right to cancel their order within 14 days of purchase. Cancellation requests must be submitted in writing within this period.

• Medicinal products and clinical services are exempt from refunds due to personalisation and regulatory requirements.
• Returned items must be unused, unopened, undamaged, and in their original packaging.

Returns Policy

If you wish to return a non-medicinal product purchased from Manchester Chemist, please notify us within 14 days of receiving your order.

• Items must be unused, unopened, and in their original condition.
• Medicinal products cannot be returned due to UK legislation.
• Cosmetic and personal care items cannot be returned for hygiene reasons.
• Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.

Order Cancellations

If you need to cancel an order before it has been dispatched, please contact us as soon as possible. Orders placed before 2:30pm on standard dispatch days may usually be cancelled the same day, subject to confirmation.

It is the customer’s responsibility to ensure that cancellation has been successfully confirmed by our pharmacy team.