Privacy Policy
Manchester Chemist is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal and medical data when you use our website, pharmacy services, and related healthcare offerings.
Please read this policy carefully before using our website or services. By accessing our site or purchasing services or products from Manchester Chemist, you acknowledge that you have read and understood this Privacy Policy.
Who We Are
Manchester Chemist is a UK-based community pharmacy providing NHS and private healthcare services.
Registered Address:
Unit 11, 20–22 Mary Street,
Cheetham Hill,
Manchester M3 1DZ,
United Kingdom
Contact Details:
Telephone: 0161 222 5790
Email: [email protected]
Manchester Chemist is registered with the UK Information Commissioner’s Office (ICO) and complies fully with the UK GDPR and Data Protection Act 2018.
Purpose of This Policy
This policy explains:
- What personal data we collect
- Why we collect your information
- How your data is stored and protected
- Who your data may be shared with
- Your rights regarding your personal information
Information We Collect
Information You Provide
- Personal details such as name, address, email, telephone number, and date of birth
- Medical and health information provided through consultations, questionnaires, or forms
- GP details and relevant medical history
- Payment and billing information
- Communications with our pharmacy team
Information Collected Automatically
- IP address and device information
- Browser type and website usage data
- Cookies and similar tracking technologies
Patient Confidentiality
All medical and personal information is treated with the strictest confidentiality. Access to your data is restricted to trained healthcare professionals and authorised staff only.
We will never sell your data. Your information is only used to provide safe, effective pharmacy care and to improve our services.
How We Use Your Information
- To provide pharmacy, clinical, and healthcare services
- To dispense medications safely and lawfully
- To communicate about your orders or appointments
- To meet legal and regulatory obligations
- To improve our website and services
Sharing Your Information
Your data may be shared only where necessary with trusted third parties, including:
- NHS services and healthcare providers
- Payment processors for secure transactions
- Delivery partners such as Royal Mail
- Laboratories for diagnostic testing
- IT and hosting providers operating within the UK
All third parties are contractually required to protect your data and use it only for the intended purpose.
Data Storage and Security
Your information is stored securely on UK-based systems with appropriate technical and organisational safeguards in place to prevent unauthorised access, loss, or misuse.
Data Retention
- Medical records are retained in line with NHS and national guidelines
- Anonymised data may be retained indefinitely
- Non-essential data is removed when no longer required
Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data where legally permitted
- Withdraw consent at any time
- Request transfer of your data to another provider
Requests can be made by contacting us using the details above. Proof of identity may be required.
Policy Updates
This Privacy Policy may be updated periodically. Any significant changes will be clearly displayed on this page.
Complaints
If you have concerns about how your data is handled, please contact us first so we can resolve the matter. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
ICO website: https://ico.org.uk/
Contact Us
Manchester Chemist
Unit 11, 20–22 Mary Street
Cheetham Hill
Manchester M3 1DZ
Telephone: 0161 222 5790
Email: [email protected]